In a crisis, great leaders take the long view and look for ways to improve the business for long-term success — from real estate acquisitions to finding more efficient ways to operate. And when you’re the largest franchise operator in the U.S., leading in a crisis means retaining a position of strength.

Betsy Mercado, senior vice president of human resources for Flynn Restaurant Group, was chosen for the NRN Power List by CEO Greg Flynn for how she supports the growing organization and works to create opportunity for women and minorities within the company.